Announcements

COVID-19 (Coronavirus) FAQs

Q1: How has Ladera Ranch responded to the COVID-19 pandemic?

A1: Ladera Ranch Community Services (LARCS) and Ladera Ranch Maintenance Corporation (LARMAC) Board of Directors are closely monitoring information and recommendations from state and county health officials. Beggining in mid-March, actions were taken by both organizations to comply with state and county orders including the postponement of events, cancellation of programs and closure of facilities. As the status of the pandemic progressed, and more information and guidelines have been issued, most facilities have been permitted to open with some restrictions, captured in the current TEMPORARY USE GUIDELINES

Q2: What facilities are currently open or closed? 

A2:List of facilities that are currently open or closed below (updated Oct 1, 2020)

CURRENTLY OPEN (with some restrictions or modified rules in place)

  • LARMAC Office (by appt. only)
  • Parks (open grass spaces, pocket parks)
  • Wagsdale Dog Park
  • Sports Courts (tennis, pickleball, volleyball, basketball)
  • Skate Park
  • Sports Fields (Organized teams - Youth only, must have field use permit)
  • Park Restrooms
  • Village Clubhouse Pools
  • Wader Pools
  • Plunge Pools
  • Splash Pads
  • Pool Restrooms
  • Playgrounds
  • Park Picnic Areas

CURRENTLY CLOSED:

  • Flintridge Spa
  • Interior Clubhouse Common Areas (Great Rooms, Kitchens, etc.)
  • LARCS Office (closed to in person visitors)
  • Pool picnic shelter areas

Q3: With staff offices closed, how do I contact someone for assistance?

A3: While in person resident access to the LARCS and LARMAC offices have been temporarily closed, staff members remain readily available to serve residents for all business needs by email or phone. For certain in person needs, such as dropping off documents or picking up an access card, the LARMAC member services team will provide you with an appointment time.

Email: Contact.LARMAC@LaderaLife.com  

Phone: (949) 218-0900

Q4: Why were some LARMAC facilities and amenities closed?

A4: Facilites were closed to remain in compliance with Governor Newsom’s Stay at Home order and Orange County Healthcare Agency regulations, which prohibits gatherings outside of household members. Community facilities, such as playgrounds and clubhouses are facilities that encourage public gatherings and/or involve high contact with surfaces. The State of California has issued guidance on the phased opening of these types of facilities, in which the LARMAC Board has followed to determine which facilities are open and which remain closed. Most facilities, upon approval and guidelines issued from the state and county, have now reopened while following the required restrictions.

Q5: Will LARMAC assessments (monthly HOA payments) will be reduced or refunded for the period of time while facilities were closed?

A5: Although facilities were temporarily closed to resident access, those facilities continue to receive regularly scheduled maintenance and service. Please visit the Assessment Rate Change FAQ for more details. 

Q6: LARMAC has reopened some facilities that were closed, when will other facilities be open? 

A6: The LARMAC Board of Directors and community management team continue to closely monitor updated information, guidance and modifications of the state and county health orders to determine when the remaining facilities will be allowed to reopen and any restrictions or modifications needed to do so. The LARMAC Board has set weekly meetings in executive session to review the updates to this information and will make timely decisions to reopen all facilities as soon as it is possible to do so. 

Q7: With the reopening of pools and splash pads, are there any restrictions or modifications at these amenities?

A7: In addition to normal pool rules, please be mindful of the following guidelines specific to the use of pools during the COVID-19 crisis, including recommended social distancing.

Examples of activities that are permitted: 

  • Use by individuals or families of the same household in pool area.

  • Lap swimming (at lap pools), one simmer per lane

  • May bring beach chair

The following activities are not permitted (until further notice)

  • Gatherings outside of those from the same household
  • Do not swim if you are or have recently been sick

  • Use of pool picnic areas

  • Pool deck furniture not available

Q8: Why is the pool furniture not out at the pools?

A8: While State of California and County of Orange Guidelines do not require the removal of pool furniture, they do strongly recommend that pool furniture be moved or adjusted to allow for social distancing and discouraging of gatherings. With this in mind, the LARMAC Board has taken action to remove pool furniture from all pool facilities until further notice. Additional factors:

  • LARMAC Janitorial staff does not have the capacity to clean and sanitize all pool furniture at the frequency that is recommended by the CDC.
  • Removing furniture and other shared touch points reduces the risk of spreading the virus.

Q9: With LARMAC parks, fields, and playgrounds open, what kind of activities are permitted?

A9: In addition to normal park rules, please follow the following guidelines specific to use of the park during the COVID-19 crisis, including maintaining recommended social distancing.

Examples of activities that are permitted: 

  • Use by individuals or families of the same household in fields, open grass areas and walkways.

  • Walking, running or riding along pathways and in open spaces.

  • Organized Youth Sports for team drills, practices (with field use permit only)
  • Use of park restrooms
  • Use of playgrounds with 6 feet distancing between non-household members (mask required for ages 2 and older)

The following activities are not permitted (until further notice)

  • Group gatherings other than families from the same household
  • Sports League/Team Games (e.g. soccer, lacrosse, etc.)
  • Eating and drinking in playground areas

Click to see the full guidelines for Playground use from the Californoa Department of Public Health (September 28, 2020)

Q9: Are there any special rules in place for the use of sports courts or the skate park? 

A9: Yes, see the following rule modifications for the sports courts and skate park facilities

SPORTS COURTS:

SKATE PARK:

  • Reduced occupancy limit (currently: 30)
  • Resident skate park access card required, no guests

Q10: Why are Ladera Ranch management and service vendors (landscape, security patrol, etc.) continuing to work in the community following the Stay Home order?

A10: The Governor’s Stay Home order exempts “Essential Critical Infrastructure Workers”. Many of the service providers who work in Ladera Ranch are included on the list of these exempt businesses, as they provide services that protect the community and contribute to public health and safety of residents. 

Q11: If I reserved a clubhouse or park area, is my reservation cancelled?

A11: All facility reservations have been cancelled through October. If you had a reservation during this time, you will be contacted and receive a full refund for any reservation fees. If you have a reservation after June 1 and would like to cancel please contact LARMAC by email or phone to request a full refund. The date of facility closures and reservation cancellations may change based on the recommendations from county and state health officials. For the latest updates, visit the COVID-19 page on LaderaLife.com.

Q12: Are upcoming community special events cancelled? Until when?

A12: The LARCS Board of Directors is closely monitoring the COVID-19 situation, and to comply with Governor Newsom’s order, large-scale events such as the summer comncert series and the 4th of July celebration have been cancelled. 

LARCS is making adjustmentes to the lifestyle programming in Ladera to comply with state and local health agency requirements. LARCS’ top priority is the safety of its residents. All event updates and announcements will be communicated through LaderaLife.com.  

Q13: Are LARCS and LARMAC still conducting Board and Committee Meetings? 

A13: Yes, business operations continue, though changes have been implemented.  Meetings are currently being conducted via telephone or video conferencing. This allows LARCS and LARMAC to conduct essential business while complying with the Stay at Home order. Information about LARMAC open session Board of Directors meeting, including instructions on how to attend and how to submit a speaker card, will be posted on LaderaLife.com at least 4 days in advance of the meeting.