The new Beyond Fast service includes:
- Up to 2 Gbps download speeds
- Up to 100 Mbps symmetrical upload speed
Your modem will need to be compatible to deliver 2 Gig service. Residents are responsible for all modem fees.
To get the fastest speeds available, you’ll need a modem capable of 2 gigs. Learn more: DOCSIS 3.1 modem with 32x8 channel bonding capability.
No action needed to get the new, faster speed service
If you have a modem capable of handling 2 Gig internet signal, then you're good to go! Since high-speed internet service is included in your monthly master homeowner assessment, there’s nothing you need to do, and no service interruption is expected for those with a current modem/equipment.
Cox Modem Upgrade Events
If you rent your modem from Cox, LARMAC will host a modem upgrade event. Swap out that old, tired modem for a brand-new one that will let you go Beyond Fast! See the dates, times and clubhouse locations below. Please note: The person attending the Cox modem swap event should be an authorized user on the Cox account and know the PIN number and/or security question.
Avendale Village Clubhouse
1 Daisy Street, Ladera Ranch, CA 92694
- Saturday, July 13 | 9:00-11:00 a.m.
- Saturday, July 20 | 9:00-11:00 a.m.
- Saturday, July 27 | 9:00-11:00 a.m.
Cox working on completing upgrade in Oak Knoll Village
There are approximately 103 homes in the Oak Knoll Village that are still on a node that needs to be upgraded. If these residents have 2 Gig-capable modem and equipment, they will receive the 2 Gbps download speeds, however, the upload speed will be capped at 30 Mbps until the node has been updated. At this time, Cox does not have an estimated completion date, which could be in 2025, however, they will notify LARMAC once the upgrade is complete.
Contacting Cox or setting up new service
Contact Cox at (855) 512-8876 to start a new internet service or inquire about your account. Be sure to advise the representative that you live in Ladera Ranch, which has a bulk discounted rate and is included as part of your homeowner assessment fee.
Sign up for Alerts and Information on Service Outages
Check for any interruptions in your area. Enter your address or sign in to your Cox account to see the status and details of nearby service disruptions. If service is out, Cox will provide updates as soon as they are available. Cox Outage Troubleshooting – Is Cox Down Right Now?
Reporting Outages to Cox
If you are experiencing a service outage, please call (855) 512-8876 to report the issue to Cox. Once Cox receives multiple calls in an area, a technician is automatically deployed.
Contacting LARMAC
If you have any questions, please send an email to contact.larmac@laderalife.com. Visit the 'Cox Internet' answers to frequently asked quetions by clicking the orange-colored (FAQ) button above.
Does your company reimburse you for your home Internet service?
Ladera Ranch homeowners pay a discounted rate for their Cox Internet service through LARMAC. The Cox Internet service portion of the master association monthly assessment fee.
Some organizations reimburse their employees for home Internet service. If you are eligible for a company reimbursement or business expense reporting and would like to receive a letter that notes the Internet assessment breakout, please complete and submit a 'Company Reimbursement for Internet Service' form.
