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Cox Internet Service

LARMAC has a bulk internet agreement with Cox Communications which includes internet service to all homes in Ladera Ranch at discounted rate for Internet Ultimate (300 Mbps down/up to 30 Mbps upload). With this service being paid through your monthly assessment, you should not be receiving a bill for internet service from Cox unless you have an upgraded plan or unless you lease a modem from Cox.

Contact Cox at (855) 512-8876 to start new internet service or inquire about your account. Be sure to advise the representative that you live in Ladera Ranch, which has a bulk discounted rate, and is included as part of your homeowners assessments fee.  

LARMAC Contact: You may contact Amy Faulds at amy.faulds@fsresidential.com who works for LARMAC if you have any questions, concerns or need assistance.

Does your company reimburse you for your home Internet service?

Ladera homeowners pay a discounted rate for their Cox Internet service through LARMAC. The Cox Internet service portion of the master association monthly assessment fee is $26.24.

Some organizations reimburse their employees for home Internet service. If you are eligible for a company reimbursement or business expense reporting and would like to receive a letter that notes the Internet assessment breakout, please complete and submit the form below. Click below to request a letter from LARMAC to present your company.

Request a letter to present to your company

Internet service is included as part of your LARMAC (master association) assesment 
LARMAC has a bulk internet agreement with Cox Communications which includes internet service (signal) to all homes in Ladera Ranch at discounted rate for Internet Ultimate (300 Mbps down/up to 30 Mbps upload). With this service being paid through your monthly assessment, you should not be receiving a bill for internet service from Cox unless you have an upgraded plan or unless you lease a modem from Cox. 

A modem is not included in the internet service. A DOCSIS 3 modem is required to receive optimal speeds for your internet service. You have the option of leasing a modem from Cox, purchasing a modem from Cox (via the Cox store) or purchasing from a third party of your choice.  If you do choose to purchase a modem from a 3rd party, click here for a list of recommended modems.

Assistance with dealing with internet performance problems (including speeds) 
Cox Communications has helpful resources listed on their website intended to assist internet users to navigate through performance related issues.

Contacting Cox
Ladera Ranch residents may contact Cox at (855) 512-8876 to start new internet service or inquire about their account. Be sure to advise the representative that you live in Ladera Ranch, which has a bulk discounted rate, and is included as part of your homeowners assessments fee.

Need a faster internet speed plan?  
For those who are looking for faster internet speeds above what is being provided through LARMAC, residents have the option of upgrading to fatser speeds by paying the difference between the cost of the current retail rate of the LARMAC provided level of service (currently Ultimate level) and the upgraded level of service. Residents may contact Cox at (855) 512-8876 to discuss upgrade pricing options. Be sure to advise the representative that you live in Ladera Ranch, which has a bulk discounted rate, and is included as part of your homeowners assessments fee.
 

Resources: 
List of recommended modems (DOCSIS 3.0 or 3.1)
Form: Company Reimbursement for Cox Internet Service
LARMAC answers to frequently asked questions
Ladera Ranch Tech Support Facebook Group 
Log-in to your Cox account and web mail
Test your Internet speed: Cox (Ookla) or Fast.com
How to tell if someone is stealing your Wi-Fi
Helpful tips: working from home

Announcements:
Check to See if Your Cox Panoramic Wi-Fi Modem is Being Used as a Public Hotspot (5/22/2020)
Cox billing code error (5/12/2020)
Cox temporarily changes Internet speeds to resolve congestion issue (5/1/2020)
Cox Internet Service: Ultimate Speeds Included in Bulk Internet for Ladera Ranch Residents (4/27/2020)
Cox modem issue (8/29/2019)
Cox increases internet speed for Ladera residents (5/2/2018)
LARMAC seeks member feedback on Cox service (4/11/2018)

Articles: 
Tech tips to help stay connected during wildfire season (Cox)
Recommended Modems and Routers for Cox/Ladera Internet Services (Robert Lozano)